Sherwood Online Shipping and Delivery Information

Welcome to Sherwood Foods, where you can order your meat cuts online 24 hours a day, 365 days a year.

Please see our most Frequently Asked Questions about our shipping & delivery information:

Can I collect my online meat order?

Yes you can choose Click & Collect option on the checkout page. Collection is from our meat depot in West Sussex (RH11 0JY). This is a free collection service, you can order a same day meat collection or book weeks in advance. Select your day & time slot, your meat order will be waiting for you. There is no limit on the amount you can order.

What countries do we deliver our online meat orders to?

We deliver to England (inc Northern Ireland), Scotland & Wales, we also deliver to the Isle of Man, Isle of Wight, Scottish Highlands & the Scottish Islands. We are unable to deliver as before to Europe because of the rules imposed by the EU. We only deliver our Wholesale Meat Orders across the EU & internationally.

How do we ship your home delivered meat orders?

All our meat cuts are placed into insulated boxes with extra Slow Thaw Gel Packs (minimum 3 kilos) added to keep your meat extra cold. Please remember to recycle your packaging responsibly ♻  Please see packing information for full details.

Will my meat order be okay in the insulated box?

The box & insulation we provide for the meat to be delivered in is designed to keep meat cold for up to 3 days all year round in most normal temperatures. We pack extra insulation inside during the summer months to help keep your orders very cold.

Can I freeze my order when delivered?

We go to great lengths to deliver your meats in a well insulated box that is still eco friendly, whilst keeping your good frozen as long as possible. Sometimes small items defrost during the last hours before arrival with summer temps or if there are courier delays, but your meats will be colder than any chilled deliveries. You can place your meats into the freezer immediately as you unpack your order because they are so cold & cut & packed in under 5 minutes at source.

Who delivers your online meat orders?

We use our approved couriers FedEx, DHL, DPD & UPS for a next day service, this is a doorstep service; meaning that the parcels will be left at the door or in a specific place when instructions are provided. (N.B. most delivery drivers will use their discretion to find a secure place to leave parcels.)  

How will you know when your meat order has arrived?

Once your parcel has been delivered you will receive an email confirmation or a text to the mobile number provided by you. As this is a door step service, the courier driver will register on their hand-held devices once delivered, when signed for or if no answer, this will automatically alert their system to send to the customer.

How long does it take to deliver your meat order?

We offer a next day service via the courier network to most postcodes nationwide, we are unable to guarantee a next day service because of possible delays with the couriers; vehicle breakdowns, misrouted parcels, closed roads, weather conditions etc.  There are exceptions (please see postcode checker below) where it is a 2-4 day service for remote locations or offshore.

Due to increased demand placed upon couriers because of Covid 19 & seasonal online buying, some deliveries are experiencing short delays.

What happens to my order if the courier is delayed?

Sometimes there are delays caused by a misrouting of a parcel, vehicle breakdown, accident involving the delivery van, weather conditions (snow, flood), & we are informed by the courier service of the reason & expected delay. In 99% of instances, we will have your order upgraded to a next morning delivery where possible. 

What days do we deliver your meat orders on?

We deliver Tuesday to Saturday for most UK mainland postcodes. Please Note: we do not deliver on bank holidays or national holidays like Christmas Day, Boxing Day, Good Friday etc 

Can I select a date for my meat order to be delivered on?

You can select a date for preferred delivery, the delivery calendar will appear on the page after you have filled out your delivery address. We deliver Tuesday to Saturday for most postcodes (see below for postcode check), you can to choose up to 60 days in advance.

Where do we ship your online meat orders from?

We have our distribution depot in West Sussex as this is centrally located in the South East of England to make home & wholesale deliveries easier. We can ship faster from the bigger courier hubs to ensure a more efficient service with a higher success rate.

What are the latest times to order for a next day home meat delivery?

The cut off time to order for next day delivery into the UK mainland (weekday deliveries) is 2pm
The cut off time to order for delivery into Channel Islands & Isle of Man is 12pm Midday 

What time will my meat order arrive at?

The courier network delivers between 8am & up to 8.30pm when very busy. Most orders will be delivered before 6pm. Please note that if your delivering to a business address, that they could still deliver late in the evening, you will need to have someone to receive the parcel, as this will be left at the door by the couriers.

What is the minimum order value to get an online meat delivery?

To be able to get a home meat delivery from Sherwood Foods we have had to set a minimum order value because of shipping & packaging costs. The delivery charges for minimum order value are as follows;

£59.50 min spend UK next day £8.95 delivery charge
£34.50 min spend UK next day £13.95 delivery charge
£10.00 min spend UK next day £22.95 delivery charge

Important Delivery Notice:

All orders will be delivered to the delivery address provided & not returned to the depot for another day if no-one is there to receive the parcel. This is because there are no frozen storage facilities at the courier depots. Once the courier has delivered the parcel, it is the responsibility of the client.

Please note that not all postcodes are available for next day delivery, please check the list below for those that are a Three / Five-day delivery.

Due the coronavirus outbreak please see our updated  Terms and Conditions page.

24 Hour Tuesday to Friday up to 20kg 1-2 Boxes / 3-6kg Slow thaw gel packs
£8.95 (min spend £59.50) £13.95 (min spend £34.50) £22.95 (min spend £10.00)
24 Hour Tuesday to Friday over 20kg – up to 35kg 2 Boxes / 6kg Slow thaw gel packs £15.95 
24 Hour Tuesday to Friday over 35kg – up to 50kg 2-3 Boxes / 6kg Slow thaw gel packs £28.50

If you wish to buy more than is listed, then please contact customer services +44(0)7821 120 186

Please note the delivery costs for Scottish Highlands:
48 to 72 Hours Wednesday to Friday up to 20kg 1-2 Boxes / 3-6kg Slow thaw gel packs £24.95 
48 to 72 Hours Wednesday to Friday over 20kg – up to 40kg 2 Boxes / 3-6kg Slow thaw gel packs £34.95

Scottish Islands Standard 72 to 120 Hr – THURSDAY–FRIDAY – UP TO 25kg  £37.95

Please check postcodes below for other areas that might require a surcharge.

Please note we are unable to guarantee 24hr delivery, we have a very high success rate for next day with DHL.

24 Hour Saturday up to 20kg 1-2 Boxes / 3-6kg Slow thaw gel packs
£8.95 (min spend £59.50) £13.95 (min spend £34.50) £22.95 (min spend £10.00)
24 Hour Saturday  over 20kg – up to 35kg 2 Boxes / 6kg Slow thaw gel packs £15.95 
24 Hour Saturday over 35kg – up to 50kg 2-3 Boxes / 6kg Slow thaw gel packs £28.50

Saturday delivery is only an option for England & Wales because of possible courier delays due to distance.

Mainland UK, Scotland, Wales: – 1 Day Delivery
Scottish Highlands: – 2 Day Delivery – AB, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH15-41, PH30-41, PH49-50
Scottish Islands: – 3-5 Day Delivery – IV41-51, IV55-56, KA27-28, PA20, PA42-44, PA60-78
Scottish Islands: – HS1-9, ZE1-3, KW 1-17 ( Please Call )
Isle of Man: – 2 Day Delivery – IM
Isle of Wight: – 1 Day Delivery – PO30-41
Scilly Isles: – TR21-25 ( Please Call) 
Channel Islands: – 3-5 Day Delivery

24 Hour Tuesday to Friday up to 20kg 1 Box / 3kg Slow thaw gel packs  £13.95 (min spend £59.50) £18.95 (min spend £34.50) £27.95 (min spend £10.00)
24 Hour  Tuesday to Friday over 20kg – up to 40kg 2 Boxes / 6kg Slow thaw gel packs  £19.95
24 Hour Tuesday to Friday over 40kg – up to 55kg 2-3 Boxes / 6kg Slow thaw gel packs  £27.95

48 Hour  to 72 Hours Wednesday to Friday up to 17kg 1 Box / 6kg Slow thaw gel packs  £28.95
48 Hour  to 72 Hours Wednesday to Friday over 17kg – up to 40kg 2 Boxes / 6-8kg Slow thaw gel packs  £46.95
48 Hour  to 72 Hours Wednesday to Friday over 40kg – up to 50kg 2-3 Boxes / 6-8kg Slow thaw gel packs  £66.95

48 Hour  to 72 Hours Wednesday to Friday up to 17kg 1 Box / 6kg Slow thaw gel packs  £28.95
48 Hour  to 72 Hours Wednesday to Friday over 17kg – up to 40kg 2 Boxes / 6-8kg Slow thaw gel packs  £46.95
48 Hour  to 72 Hours Wednesday to Friday over 40kg – up to 50kg 2-3 Boxes / 6-8kg Slow thaw gel packs  £66.95

Any orders placed with Sherwood Foods will be processed & shipped on the next available working day for delivery (except Friday unless for Saturday delivery). We are unable to fully guarantee that your order will arrive next day as we use 3rd party couriers & unforeseen circumstances  may occur (breakdowns, accidents, misrouted, staff shortages etc), you will need to have a safe place or neighbour to leave your parcel(s) with the following day.

If a customer wishes to cancel an order, they need to call to customers services helpline (9am-6pm Mon-Sat) before the next day cut off time (2pm ).  If the order has already been shipped out for delivery, we are unable to cancel. We can only switch delivery days provided that the order has not been shipped & it falls within the terms of your agreed postage costs. As all our goods are perishable, we are unable to accept returns for health & hygiene reasons (no goods that are unfit for human consumption are allowed to the premises).

The customer is liable for the card payment costs charged to Sherwood Foods, an admin charge for restocking items,  unpacking for orders already picked & packed for all orders cancelled.

Goods that have been damaged in transit must have photographic evidence to show this as we will need this for claims from the courier companies. A call to customer services to inform us immediately of the issue is needed, we cannot process claims that are made 24 hours or more after the delivery. We will refund the full cost of the goods & delivery charges once satisfied that this is not the fault of the customer.

Refunds are normally completed within 14 days of the agreement to refund the customer; the average wait is 7 days. The funds are returned back to the same method of the original payment made by the customer.

If you have any questions about our delivery options please contact us:

By email:
hello@sherwoodfoods.co.uk

By phone:
+44(0)7821 120 186