Terms & conditions for SHERWOOD FOODS

Thank you for placing an online meat delivery order with Sherwood Foods (United Kingdom).

Your order will be packed into a sealed double skinned box with an insulated liner & frozen Gel packaging at -18deg to keep your meats in perfect condition during transit.

We have instructed the couriers that under no circumstances are any Sherwood deliveries to be returned to the depot. We would advise that someone be made available to receive the order on the delivery day requested. The goods inside are perishable & will be left in the safest place possible, or as per instructions (if accessible) on the order form if no-one is there to receive it at the address provided, & will be signed for by the driver as such.

It is the responsibility of the customer to take the parcel in, & place all contents under refrigeration as soon as the parcel is opened.

Once an order has been placed & paid for it can not be changed or cancelled, orders are picked & packed very quickly after the sale is completed so that there is no delay in dispatch.

The cut off time for next day delivery is 12pm Monday and Tuesday. This does not include bank holidays. View more information on our Delivery Information.

Thank you for purchasing our products & we hope that you your family really enjoy cooking with them. We would like to bring to your attention some of the dates on the labels, as it would show the product appears to be out of date. Please be assured that all products are delivered in perfect condition to your door, & are fully edible.

We have all products produced fresh at source for us & all products are delivered within 48 hours to our temperature controlled shipping facility in the UK. All products received are then frozen immediately to a temperature of -18deg, this then ensures that all the products are kept in perfect condition for up to 24 months if ever required. Some of the items produced are frozen at source & will have different date labelling to show a use by date frozen, whereas the fresh shipped items to us are showing a fresh use by date. When looking at the use by dates, please allow a further 24 months if kept under -18deg.

We guarantee all our products across the range for their condition & if you have any further questions, then please contact us directly, & we be happy to answer them.

COVID-19

We are using a guaranteed delivery service through our approved couriers & our parcels have a 99% success rate for delivery at this time.

However, due to the high volumes with couriers at this time, the occasional order has had a minor delay. With this in mind, we are placing extra gel packs & extra cardboard insulation inside the boxes.

Once an order has been placed & paid for it cannot be changed or cancelled, orders are picked & packed very quickly after the sale is completed so that there is no delay in dispatch.

For cut off times & further information please see: Delivery Information.

We would like to bring to your attention some of the dates on the labels, as it would show the product appears to be out of date. This is due to fault in the label printing in production. Please be assured that all products are delivered in perfect condition to your door, & are fully edible.

Contacting SHERWOOD FOODS

If you have any questions about these terms and conditions please write:

By email:
hello@sherwoodfoods.co.uk

By phone:
+44(0)7821 120 186